Privacy Policy

Shravz Matrimony is operated by Zalepro Soft Solutions FZE LLC, trade license number 262197240888, registered in the United Arab Emirates.

Registered address: CWS-1V-223593, 26th floor, Amber Gem Tower, Sheikh Khalifa Street, Ajman, UAE. Company website: https://zalepro.com. App website: https://marry.shravz.com.

For privacy, support, or data deletion requests, contact us at info@zalepro.com or WhatsApp/phone +971529787366.

Shravz Matrimony is intended only for users aged 18 years and above. By creating an account, you confirm that you are at least 18 years old and legally eligible to use a matrimonial service.

Depending on how you use the app, we may collect:

• Account data: name, email address, phone number, login identifiers, password authentication records, and user ID.
• Profile data: gender, date of birth, age, religion, caste, marital status, city, country, education, profession, income range, family details, partner preferences, bio, horoscope-related fields if provided, and other matrimonial profile information.
• Photos and verification data: profile photos, gallery photos, live selfie, verification status, rejected/approved photo records, and related safety review information.
• Contact and communication data: phone request records, support tickets, support messages, in-app notifications, chat messages, images, PDFs, and voice notes sent through chat.
• Payment and wallet data: credit packages, transaction IDs, credit balances, credit usage, payment status, payment provider records, refund-related records, and invoices/receipts where applicable.
• Activity data: profile views, recently viewed profiles, shortlist actions, hidden/blocked profiles, private notes, profile reminders, notification preferences, and last active timestamps where enabled.
• Device and technical data: IP address, browser/app information, device identifiers used for push notifications, cookies/local storage data, crash logs, security logs, and usage analytics.
• Customer support data: ticket subject, category, priority, messages, status, replies, attachments if added later, and timestamps.

We use your data to:

• Create and manage your account and matrimonial profile.
• Show your profile to relevant members based on preferences, filters, and discovery settings.
• Allow members to view profiles, shortlist, send phone requests, chat, save notes, set reminders, and manage privacy settings.
• Verify profile photos and live selfies to improve authenticity and reduce fake profiles.
• Process credits, payments, refunds, payment history, wallet balances, and platform purchase rules.
• Send in-app notifications, push notifications, reminders, support replies, and important service alerts.
• Provide customer support and respond to legal, privacy, safety, or deletion requests.
• Detect misuse, fraud, spam, fake profiles, suspicious activity, harassment, or policy violations.
• Improve app performance, security, reliability, user experience, and service quality.
• Comply with applicable legal, regulatory, accounting, tax, and platform obligations.

To improve trust and safety, Shravz Matrimony may compare your live selfie with your profile and gallery photos using secure automated verification tools and internal review processes. Verification is used to reduce impersonation, fake photos, and unsafe profiles.

Verification results may include approved, rejected, pending, or under review statuses. Verification does not guarantee that every profile detail is accurate, and users should still exercise caution before sharing personal information or making decisions.

We process personal data based on your consent, performance of our service agreement with you, legitimate safety and business interests, fraud prevention, customer support, and compliance with applicable legal obligations.

You may withdraw optional permissions, change notification preferences, hide or pause your profile, delete profile data, or request account deletion as described in this policy.

We do not sell your personal data. We may share necessary data with trusted service providers and processors only to operate the service, including:

• Supabase for database, authentication, and backend services.
• Vercel for hosting and deployment.
• Cloudflare R2 or related storage/CDN services for media storage and delivery.
• Stripe for web payments and payment records.
• Google Play Billing for Android in-app purchases when available in the Play Store app.
• Apple In-App Purchase for iOS in-app purchases when available in the iOS app.
• Firebase/Google services for push notifications and app messaging infrastructure.
• AWS services for secure photo/selfie verification workflows.
• Email, support, analytics, security, monitoring, or infrastructure providers used to operate the service.
• Law enforcement, regulators, courts, or legal authorities when required by law or to protect users and the service.

Certain profile information such as name, age, photo, city, education, profession, religion, caste, marital status, bio, and partner preferences may be visible to other logged-in members depending on your privacy settings and app features.

You can control visibility using features such as pause profile, hide from discovery, notification preferences, block/hide users, and profile view tracking settings.

Credits are used for premium actions such as unlocking certain contact or communication features. Web users may purchase credits through Stripe. Android app users must use Google Play Billing for in-app digital credit purchases when the Android app is distributed through Google Play. iOS app users must use Apple In-App Purchase when the iOS app is distributed through the App Store.

We store payment status, transaction references, credit balances, and credit usage records. Full payment card details are handled by the relevant payment provider and are not stored by us.

We retain personal data for as long as needed to provide the service, comply with legal obligations, resolve disputes, enforce our terms, prevent fraud, maintain safety records, and support accounting or audit requirements.

Deleted accounts may not be recoverable. Some records, such as payment logs, fraud prevention logs, safety reports, support tickets, and legally required records, may be retained for a reasonable period even after account deletion.

You may request account deletion or data deletion by using the in-app delete option where available or by emailing info@zalepro.com.

Please include your registered email or phone number so we can verify the request. We may ask for additional verification before processing deletion or access requests.

Subject to applicable law, including relevant UAE data protection requirements and Indian digital personal data protection requirements for users in India, you may request access, correction, deletion, restriction, withdrawal of consent, or information about how your personal data is processed.

Because Zalepro Soft Solutions FZE LLC is based in the UAE and uses global cloud service providers, your data may be processed or stored in countries outside your country of residence, including the UAE, India, the United States, or other locations where our providers operate. We use reasonable safeguards with trusted providers to protect personal data.

We use reasonable technical and organizational safeguards to protect user data, including authentication, access controls, encrypted connections, role-based admin access, storage controls, and security monitoring. However, no online service can guarantee absolute security.

Shravz Matrimony is strictly for users aged 18 years and above. We do not knowingly allow children or minors to create matrimonial accounts. If we discover that a minor has created an account, we may delete the account and related data.

We may update this Privacy Policy when our service, legal obligations, platform requirements, or business operations change. The latest version will be available on this page with the updated effective date.

Privacy and grievance contact: Zalepro Soft Solutions FZE LLC

Email: info@zalepro.com
Phone/WhatsApp: +971529787366
Address: CWS-1V-223593, 26th floor, Amber Gem Tower, Sheikh Khalifa Street, Ajman, UAE
Working hours: Monday to Saturday, 10:00 AM to 4:30 PM UAE time. Online support is available 24x7.